Customer Service Representative

Salary:
Up to £10 per hour
Specialism:
Customer Service/Sales
Location:
London City
Job Type:
Temporary
Post Date:
05-01-2018 01:21 PM
Ref #:
AU141217c
Contact:
0000 000 0000

An online gift company is looking for a Customer Service Representatives to join their team on a temporary basis. You will be friendly, have strong attention to detail and be able to multi-task in a fast-paced environment. You will have experience working within Customer Service, ideally in an inbound call centre and you will have a genuine passion for providing the highest level of customer service.

Responsibilities:

  • Following up on customer email and telephone enquiries, responding promptly and accurately
  • Assisting customers with any issues with regards to their returns or orders via emails or by phone
  • Communicating any information promptly to customers regarding their orders
  • Assisting customers with online registration
  • Dealing with complaints and the escalation process
  • Resolving any customer issues
  • Dealing with customer's late returns and faulty goods
  • Maintaining a high level of service awareness at all times

Essential Skills and Requirements:

  • Ideally proven experience with Customer Care
  • A good team player
  • Positive and enthusiastic personality
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Experience with Microsoft Office packages
  • Flexibility to work shifts including evenings and weekends

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

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