Customer Relationship Manager

Salary:
£25000 - £27000 per annum
Specialism:
Customer Service/Sales
Location:
London City
Job Type:
Permanent
Post Date:
06-08-2018 05:56 PM
Ref #:
AU060818B
Contact:
0000 000 0000

One of the most exciting start ups in the sporting and gaming industries is looking for a Customer Relationship Manager to join the team on a permanent basis. You will have significant input into designing a truly unique approach for our growing community with specific focus on our high-end customers. You will also be required to assist in creating and executing communication strategies.

Responsibilities:

  • Managing VIP and prospective VIP relationships on a daily basis
  • Assisting with promotional and relationship building calls, videos and live chats
  • Being a personal contact point for VIP players, contactable over phone, email and potentially social media applications, you will provide exceptional customer service
  • Generating and organising weekly potential, active, lapsing or lapsed VIP lists for contact and contact them in a timely and appropriate manner with appropriate offers and treatment
  • Gathering feedback and constantly looking to improve the VIP offering
  • Assisting in developing VIP incentive and communication strategy
  • Owning and resolving complaints with a focus on first contact resolution
  • Tracking and reporting on the performance of VIP players against agreed targets
  • Assisting in creating and executing email, text message, recorded calls and direct mail campaigns across multiple segments

Essential Skills and Experience:

  • Outstanding knowledge of the world's top football leagues and players
  • Excellent communication and relationship management skills
  • Proven, relevant customer focused work experience
  • Extremely well presented at all times
  • Bubbly personality with excellent communication skills (written and verbal), understanding the importance of maintaining relationships and establishing trust throughout every customer interaction
  • Strong organisational skills and an ability to work autonomously

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to [link to privacy].

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