020 7625 3300

Customer Experience Advisor

Salary:
£22000 - £25000 per annum
Specialism:
Customer Service/Sales
Location:
London City
Job Type:
Permanent
Post Date:
05-09-2019 04:07 PM
Ref #:
AU050919A
Contact:
00000000

A market-leading automotive company are looking for a Customer Experience Advisor to join their team on a permanent basis. The successful candidate will be providing the highest standards of customer service, ensuring all queries are managed confidently and efficiently. You will have strong verbal and written communication skills and have great attention to detail.

Responsibilities:

  • Handling all inbound digital and telephone new business enquiries, conducting initial qualification of the customer and ensuring that they are directed towards to the most suitable product
  • Handling inbound calls, providing day to day customer incident resolution ensuring a high level of service and experience is provided
  • Processing inbound emails to all customer experience mailboxes and using Customer Relationship Management system Salesforce
  • Managing tickets and ensuring accurate data is entered into tickets
  • Building excellent external relationships with our customers and communicating sensitive or complex issues
  • Working as the first point of contact for customer complaints and providing resolution or escalation as appropriate
  • Providing customer training, utilising LogMeIn or Webinar Tools to guide customers on how to use new products
  • Analysing and resolving queries and problems related to products
  • Making outbound calls, experience follow-ups, subscription life cycle customer touch points, as well as marketing and pre-sales calls

Essential Skills and Experience:

  • Previous experience as a Customer Advisor is preferred
  • Strong customer service skills and understanding of customer experience including customer journey
  • Strong attention to detail
  • Strong communication skills both verbal and written
  • Ability to analyse issues, trouble shoot and understand when to escalate
  • Ability to manage conflict and assist with resolution of customer complaints
  • Microsoft Office Suite skills to an intermediate level including Word, Excel, PowerPoint and Visio
  • Knowledge on training software including LogMeIn, Webinar Tools, desirable but not essential
  • Salesforce experience, desirable although not essential
  • Previous automotive sector experience, desirable although not essential

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.


We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to
How We Use Your Personal Information.

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