Premier Advisor

  • Salary: £12 - £13 per hour
  • Industry: Customer Service » Customer Service
  • Location: Greater London
  • Job Type: Contract or Temp
  • Ref #: 1258812
  • Post date: 5th May 2022
An established global Internet retailer is looking for Luxury Fashion Customer Advisors to join the team in a hybrid working style on a temporary basis!

With an expanding domestic and global market, and revenues increasing month on month, our client requires exceptional individuals to truly help them continue being a successful force in online retail. This role will be based in the office and will require flexibility around working hours. The latest shift will finish at 9:30 pm, and the earliest shift starts at 7:30 am, it will also include working every third weekend.

THE ROLE:

  • Ensuring outbound orders are processed accurately and within the agreed service levels
  • Ensuring high levels of customer service
  • Liaising with other departments to meet customer demands
  • Facilitating customer returns within set time periods
  • Anticipating, identifying, and resolving problems that could delay the release or movement of shipments
  • Utilising internal software in order to facilitate export systems
  • Reporting to the shipping management team in the event of any customer query or complaint
  • Maintaining the shared email folder ensuring all queries are resolved in a timely manner
  • Utilising external courier service when necessary
  • Ensuring good inter and intra-team communication
  • Planning efficient routes for drivers
ESSENTIALS:
  • Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
  • Ability to display clear and positive communication skills
  • Ability to use own initiative and proven track record of having solved problems successfully
  • Excellent time management skills and the ability to meet strict deadlines
  • Proficient computer skills
  • Must be comfortable working in-office 
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.
  
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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