Customer Service Advisor
Customer Service Advisor Responsibilities:
- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and accessorise outfits and perform against targets set by management
- Increase sales by being aware of current trends, styles and availability of products on the websites
- Understand individual and team KPIs and strive to exceed target set for telephone quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipments
- Utilise internal email management software to ensure correct categorisation of customer queries and complaints
- Report to the Team Leader in the event of any customer query or complaint
- Exceptional customer service skills
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Self confidence
- Ability to work under pressure in order to reach customer SLA’s
Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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