Customer Service Representative
CUSTOMER SERVICE REPRESENTATIVE
A fantastic 7.5-week temporary opportunity for a Customer Care Representative working for one of the UK’s longest running events organisers operating over 50 events globally.
CUSTOMER SERVICE REPRESENTATIVE:
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
A fantastic 7.5-week temporary opportunity for a Customer Care Representative working for one of the UK’s longest running events organisers operating over 50 events globally.
CUSTOMER SERVICE REPRESENTATIVE:
- Managing four email inboxes and responding to customer enquiries and queries
- Actively seeking and obtaining missing information from event registering customers
- Managing inbound and outbound phone calls, handling all calls with a professional and calm manner
- Handling customer complaints in a timely and efficient manner
- Assisting with the verification of registering customers
- Attending the event on-site to assist as an information point
- Assisting with live verification on-site at the event
- Working accurately and updating data correctly on an internal system
- Working independently to complete a high volume of tasks within a set timeframe
- Minimum 12 months proven client or customer facing experience in an office setting
- Communicating clearly in both written and verbal English
- Being confident with making and receiving phone calls (outbound and inbound)
- Handling difficult conversations over the phone with confidence and professionalism
- Hybrid working, three days in office (Monday, Tuesday, Thursday) and two days from home.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job Reference: 1571941
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