Head of Welfare Services

HEAD OF WELFARE SERVICES
A permanent opportunity to join a UK charity that delivers life-changing fundraising and national events. You will lead and develop welfare services, ensuring high standards of care, safeguarding, and support across all activities. Working with a committed, high-performing team, you’ll play a key role in shaping policy, improving practice, and embedding best-in-class welfare provision. This role is fully remote, with regular national travel required to support events and teams on the ground.

HEAD OF WELFARE SERVICES ROLE:

• Modelling charity values and promoting strategic direction
• Leading the welfare team, setting goals and coaching performance
• Overseeing casework, guiding case managers and shaping support plans
• Reviewing caseloads, tracking progress and adapting interventions
• Managing grants, monitoring levels and securing sustainable outcomes
• Building partnerships, mobilising resources and representing the charity
• Ensuring compliant practice, gdpr adherence and secure record keeping
• Coordinating welfare audits, reporting and continuous service improvement
• Delivering training and presentations, managing the learning platform and aligning messaging

HEAD OF WELFARE SERVICES ESSENTIALS:

• Demonstrating a minimum of two years’ experience in a welfare management role
• Using Salesforce CRM to manage records and workflows
• Working as a team player and providing support beyond core responsibilities

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.