How to create an effective employee onboarding process that boosts retention
Starting a new job is a big moment! It’s exciting, but it also comes with a lot of unknowns. A smooth onboarding process can make all the difference. It helps new team members feel welcome, confident, and ready to hit the ground running.
At Australasian Recruitment Company, we know that a strong start often leads to long-term success. Here’s how you can create an onboarding experience that sets people up to stay and thrive.
Make contact before day one
The onboarding journey should begin before someone’s first day. A simple welcome phone call and email, some information about what to expect, and details like start time and dress code help ease those pre-first-day nerves. Little touches like this show new hires that you’re organised and excited to have them on board.
Give a warm and personal welcome
First days can be daunting, so it’s worth going the extra mile to help people settle in. Whether they’re joining in person or remotely, make sure someone is there to greet them and guide them through the day. Introduce them to the team, show them around, or invite them to a coffee catch-up. Feeling included early on helps build confidence and connection.
Get the essentials sorted
Nothing’s more frustrating than turning up and not having the tools you need. Make sure their laptop is set up, logins are working, and they know how to access key systems. Have a clear plan for their first few days so they know what to expect. It all helps to reduce uncertainty and get things off to a smooth start.
Share your company culture
Onboarding isn’t just about policies and processes. It’s also about helping people understand what your company is all about. Talk about your values, team dynamics, and the way people work together. Show what makes your business a great place to be. A sense of belonging starts here.
Offer ongoing support
Onboarding should last longer than just a week. Regular check-ins, clear goals, and ongoing conversations help people stay on track and feel supported. Consider assigning a buddy to answer questions or offer guidance. Everyone settles in at their own pace, so keeping communication open is key.
Ask for feedback and keep improving
Every new hire is a fresh set of eyes. Ask what worked well and what could have been better. Use their feedback to fine-tune your onboarding process and keep evolving it over time. Even small improvements can have a big impact on how new starters experience their first few weeks.
Why it matters
A great onboarding experience helps people feel valued, supported, and part of the team from day one. When someone has a strong start, they’re more likely to stay, grow, and contribute in a meaningful way.
If your business wants to improve its onboarding or boost retention, we’re here to help. Get in touch with the team at Australasian Recruitment Company and let’s talk.