Receptionist

RECEPTIONIST 
We’re recruiting a friendly and customer‑focused Receptionist & Clinic Administrator to join a busy and welcoming healthcare environment. This varied role combines front‑of‑house excellence with essential administrative support, making it ideal for someone who enjoys working with people in a fast‑paced setting. You’ll play a key role in delivering an exceptional client experience, coordinating appointments, supporting the wider team and ensuring daily operations run smoothly.

RECEPTIONIST ROLE:

• Welcoming clients and their pets to the clinic with warmth and empathy
• Acting as the first point of contact for queries over the phone or in person
• Registering new clients and booking appointments
• Ensuring appointments run on time and clinical staff are updated on arrivals, late appointments and emergencies
• Clinic administration: processing and chasing pet insurance claims
• Promoting membership and signing clients up to the relevant plan
• Ensuring the reception area looks welcoming and inviting at all times, and replenishing stock for sale
• Liaising with emotional clients on occasion and ensuring we maintain clinic standards whilst being empathetic

RECEPTIONIST ESSENTIALS:

• Demonstrating previous front-of-house and client-facing experience, providing professional and attentive service at all times
• Showing empathy and kindness when supporting clients and patients, particularly in highly emotional situations, while ensuring accurate information is being provided
• Creating a positive, welcoming and reassuring experience for every client and patient visiting the clinic
• Maintaining professionalism, compassion and discretion when handling sensitive enquiries and situations
• Being passionate about delivering excellent customer service and ensuring high standards of client care are being maintained throughout every interaction

RECEPTIONIST BENEFITS:

• Offering a workplace pension to support long-term financial wellbeing
• Providing cash contributions towards routine medical care and treatments, including dental appointments and optician services
• Giving access to discounted pet food and veterinary services for employees' own pets
• Providing 25 days of annual leave plus bank holidays
• Rewarding loyalty through additional annual leave after two years of employment, increasing by one day per year up to a maximum of 30 days
• Offering access to Cyclescheme and Techscheme benefits
• Providing a competitive, market-leading salary with paid overtime opportunities
• Supporting employee wellbeing through a comprehensive and rewarding benefits package

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.