Resident Services Assistant

RESIDENT SERVICES ASSISTANT
An exciting opportunity for a customer-focused professional to join a vibrant residential community team. As a key part of day-to-day operations, you'll help create a welcoming, safe, and exceptional living experience for residents while delivering outstanding customer service at every touchpoint. This hands-on role is ideal for an enthusiastic and proactive team player who enjoys building relationships, solving problems, and contributing to a positive and engaging community environment.

RESIDENT SERVICES ASSISTANT ROLE:

• Acting as the first point of contact for residents, contractors and visitors, delivering a professional and welcoming customer experience
• Coordinating the day-to-day operations of the building, ensuring effective communication with residents and maintaining accurate records, logs and booking systems
• Managing resident enquiries, requests and complaints, ensuring timely resolution and escalation where required
• Handling post, parcels, correspondence and administrative documentation while maintaining GDPR compliance
• Raising and coordinating maintenance requests, liaising with contractors and supporting property upkeep and resident services
• Supporting apartment move-ins, move-outs, inspections, inventory management and re-letting processes
• Conducting health and safety checks, maintaining compliance records and following operational procedures and risk assessments
• Carrying out regular site inspections, supporting property viewings and working closely with management teams to deliver high service standards

RESIDENT SERVICES ASSISTANT ESSENTIALS:

• Demonstrating at least two years of experience in a customer-facing or building management role
• Maintaining an open, friendly and approachable manner
• Applying a proactive, problem-solving and goal-focused approach to work
• Delivering professional communication via phone, email and in person with a strong focus on customer service
• Providing exceptional customer service and building positive relationships with stakeholders
• Working as a dependable, enthusiastic and dedicated team player
• Using Microsoft Office confidently and efficiently
• Adapting quickly to and learning new systems and processes

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.